Global External Workforce & Partner Strategy Lead - Remote

Square; San Francisco (CA); On-site; USD 207,000 - 311,000; Full time

Job summary

Square is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. You will own the operating model for third‑party providers, vendors, and BPO partners, ensuring scalable and cost‑effective delivery while maintaining high seller outcomes.

The role intersects operations, workforce strategy, governance, finance, procurement, and legal, requiring strong stakeholder influence and experience in fintech or SaaS delivery.

Qualifications

• 12+ years of progressive operations and vendor management experience.
• Deep experience managing third‑party providers, BPOs, or outsourced service delivery at scale.
• Strong understanding of SLAs, partner governance, quality assurance, and business review mechanisms.
• Experience making build‑vs‑buy recommendations and managing tradeoffs across quality, cost, speed, scalability, and risk.
• Strong financial and analytical acumen, including cost modeling, vendor spend management, ROI analysis, and capacity planning.
• Ability to influence senior stakeholders across several functional areas and gain alignment in complex situations.

Responsibilities

• Define and maintain the global strategy for vendors, third‑party service providers, and BPO partners supporting seller onboarding.
• Partner with regional operations leaders to determine the right labor mix by market, seller segment, service tier, and business need.
• Lead build‑vs‑buy analyses and recommend when work should be handled by first‑party teams, vendors, BPO, partners, or self‑serve models.
• Create scalable frameworks for external workforce footprint, capacity, quality, cost, and market coverage.
• Establish global SLA frameworks, scorecards, quality standards, business review cadences, and escalation mechanisms for external partners.
• Oversee operating model for BPO and vendor‑supported onboarding work, including role clarity and performance expectations.

Skills

Vendor management

BPO management

SLAs & governance

Cost modeling

ROI analysis

Strategic influence

Fintech/commerce experience

Leadership of large teams

Operating model design

Job description

Square is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. You will own the operating model for third‑party providers, vendors, and BPO partners, ensuring scalable and cost‑effective delivery while maintaining high seller outcomes.

The role intersects operations, workforce strategy, governance, finance, procurement, and legal, requiring strong stakeholder influence and experience in fintech or SaaS delivery.