Global External Workforce & Seller Onboarding Lead (Remote)

Square; San Francisco (CA); Vor Ort; USD 207.000 - 311.000; Vollzeit

Zusammenfassung

Square is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. You will own the operating model for third-party service providers, vendors, and BPO partners, ensuring scalable, quality outcomes.

This role sits at the intersection of operations, workforce strategy, governance, and finance, requiring influence across regions and functions to optimize cost, quality, and seller experience.

Qualifikationen

• 12+ years of progressive operations, vendor management, partner operations, or related experience.
• Deep experience managing third-party providers, BPOs, vendors, or outsourced service delivery at scale.
• Strong understanding of SLAs, partner governance, quality assurance, and business review mechanisms.
• Experience making build-vs-buy recommendations and managing tradeoffs.
• Strong financial and analytical acumen, including cost modeling and ROI analysis.
• Ability to influence senior stakeholders across multiple functions.
• Experience in fintech, commerce, SaaS implementation, customer operations, or scaled services.
• Clear communication, sound judgment, and independent work on strategic assignments.
• Experience improving workflows and customer outcomes using AI.

Aufgaben

• Define the global strategy for external vendors, third-party providers, and BPO partners supporting seller onboarding.
• Determine labor mix by market and service tier with regional leaders.
• Lead build-vs-buy analyses and recommendations on work allocation.
• Create scalable frameworks for external workforce footprint, quality, cost, and coverage.
• Establish global SLA frameworks, scorecards, and governance with external partners.
• Oversee onboarding operating model with vendors, including roles and escalation paths.
• Identify opportunities to improve partner productivity and reduce cost-to-serve.
• Influence senior leaders across Sales, Finance, Procurement, Legal, and regional teams.

Kenntnisse

Vendor management

BPO management

Partner governance

SLA & scorecards

Build-vs-buy

Cost modeling

Stakeholder influence

Fintech / SaaS familiarity

Financial acumen

AI workflow awareness

Jobbeschreibung

Square is seeking a senior operations leader to define and manage the global external workforce and partner strategy for seller onboarding. You will own the operating model for third-party service providers, vendors, and BPO partners, ensuring scalable, quality outcomes.

This role sits at the intersection of operations, workforce strategy, governance, and finance, requiring influence across regions and functions to optimize cost, quality, and seller experience.