VP, Implementation Services

Zero Hash; United States; On-site; USD 180,000 - 290,000; Full time

Benefits offered by this job

Healthcare insurance

Vision & Dental Insurance

Equity

Maternity & Paternity leave

WeWork All Access

WFH yearly stipend

L&D yearly stipend

Job summary

zerohash is standing up a dedicated Implementation Services function and seeks a senior leader to build and scale it. This hands‑on executive role reports to the CRO, driving world class implementation experiences for strategic customers.

You will design systems, processes, and a global team from the ground up, own the budget and roadmap, and collaborate with Product, Engineering, Compliance, and Sales to accelerate time to value across financial services and fintech clients.

Qualifications

• 10+ years of experience in project management, leading complex enterprise implementations.
• Executive presence with C-suite stakeholders and cross-functional teams.
• Proven ability to build and scale an implementation or professional services function.

Responsibilities

• Personally own management and hands-on implementations for strategic customers across banks, brokerages, exchanges, fintechs, PSPs, and marketplaces.
• Define timelines, scope, risk, and quality; coordinate with Product, Engineering, Compliance, and Sales.
• Design and scale systems, processes, and team structure; build budgets and hiring plans.
• Instrument metrics: time-to-launch, cost, utilization, satisfaction, escalation rates.
• Partner with Sales and Product to align roadmaps and improve time-to-value.

Education

PMP/PgMP certification

Tools

Project management methodologies

Job description

About the Job

zerohash is standing up a dedicated Implementation Services function, and we’re seeking a dynamic leader to build and scale it. This is a senior leadership role reporting to the Chief Revenue Officer, responsible for a critical part of the zerohash customer journey by ensuring a world class experience whilst accelerating time to value for all parties.

This is a builder role, you will be hands‑on: personally project managing and implementing our most complex and strategic customer, while simultaneously designing the systems, processes, methodology, tooling, and organizational structure to scale globally. You’ll need the judgment and gravitas of an executive, the discipline of a world‑class project manager, and the drive it takes to see complex projects from kick off to go‑live.

Responsibilities

Personally own project management and hands‑on implementations for zerohash’s most strategic and complex customer projects across banks, brokerages, exchanges, fintechs, PSPs, and marketplaces.

Serve as the single point of accountability for implementation timelines, scope, risk and quality service delivery, coordinating closely with Product, Engineering, Compliance, and Sales.

Take existing, shared implementation and onboarding services and build out a dedicated function and team including; systems, processes and methodology from the ground up, project plans, RAID logs, partner‑facing onboarding guides, status reporting cadences, and escalation paths.

Define and instrument the metrics that will govern this function going forward: time‑to‑launch, implementation cost, billable utilization rates, customer satisfaction, and escalation rate.

Feed real‑time signals from live implementations back into Sales and Product, scoping accuracy, deal structuring, and roadmap priorities for continuous improvement.

Collaborate cross functionally with Product to ensure key product dependencies are shipped on time in‑line with project plan critical paths, help scope new features and capabilities discovered during implementations whilst managing customer expectations and revenue deliverables.

Work with Sales and Solution Engineers to during the sales process to communicate to customers the methodical and highly calibrated implementation roadmap and plan to accelerate time to value.

Design a best‑in‑class org structure for a global Implementation Services team; capacity, regional coverage, roles and responsibilities and build the hiring plan to get there.

Attract, hire, and develop world‑class implementation and project management talent.

Establish a tiered engagement model (e.g., white‑glove vs. standardized implementation tracks) matched to partner complexity and strategic value.

Build the repeatable processes, tooling, and knowledge management that let the function support a rapidly growing partner base without linear headcount growth.

Own the function’s budget, resourcing, and roadmap; report progress and risk to zerohash’s executive leadership.

Act as an executive escalation point for zerohash’s most strategic partners, and represent Implementation Services in cross‑functional, leadership forums and customer engagements.

Requirements

10+ years of experience in project management, with a substantial track record leading complex, enterprise‑grade implementations in financial services, fintech, payments, or enterprise technology.

PMP, PgMP, or an equivalent project management certification.

Direct experience implementing or onboarding regulated financial institutions (banks, broker‑dealers, exchanges) or complex B2B fintech/payments integrations, in‑depth understanding of the compliance, security, and risk considerations inherent to onboarding regulated entities.

Proven experience building and scaling an implementation or professional services function from early stage, including hiring and developing globally distributed teams.

Executive presence: a credible, senior voice with C‑suite stakeholders with our customers and equally credible with zerohash’s leadership team.

World‑class project management skills, with deep fluency across methodologies and tooling, and the judgment to know which approach a given implementation needs.

Experience operating inside a high‑growth, fast‑scaling company, comfortable building the plane while flying it, without waiting for perfect systems to exist.

An exceptional cross‑functional collaborator, able to influence Product and Engineering roadmaps using direct feedback from live implementations.

Deep appreciation and understanding of designing a high‑quality customer journey with all functions including sales, compliance and operations to deliver time to value for all parties.

Familiarity with embedded finance, digital assets/crypto, or regulated financial infrastructure / API platform operating a B2B2C model.

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)

About zerohash

zerohash is the leading crypto and stablecoin infrastructure platform and the operating system for digital money, powering the next generation of financial services. Founded in 2017, zerohash enables banks, brokerages, fintechs, and payment companies to offer crypto trading, stablecoin payments, and tokenized assets without having to build or manage complex blockchain infrastructure on their own. The zerohash platform supports three core pillars: Trade, Transact, and Tokenize. Through a single integration, customers can launch regulated crypto buy, sell, and custody services; enable 24/7 stablecoin‑based funding, payouts, and settlement; and issue and manage tokenized assets with built‑in compliance, risk controls, and reporting. By abstracting away technical, regulatory, and operational complexity, zerohash allows partners to treat digital assets as just another financial primitive: fast, programmable, and global. zerohash is trusted by some of the world’s most recognized financial and consumer brands, including Interactive Brokers, Morgan Stanley, Stripe, Franklin Templeton, BlackRock, DraftKings, Gusto, Worldpay, Kalshi, One Pay, among others. Today, zerohash infrastructure supports millions of end users across brokerage, wealth, payments, and marketplace platforms globally.