Global Senior Director, Customer Success & GTM

Cytiva; Alexandria (VA); Vor Ort; USD 220.000 - 240.000; Vollzeit

Benefits dieser Stelle

Bonus eligible

Health insurance

401(k) plan

Paid time off

Zusammenfassung

Cytiva, a Danaher operating company, seeks a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global, multi-disciplinary organization delivering extraordinary customer experience across the lifecycle—from engagement and specification through adoption and long-term value realization.

You will shape the Go-to-Market strategy, enable global sales, marketing and R&D teams, and drive analytics-led decisions to grow the portfolio.

Qualifikationen

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or a related field.
• Extensive experience in Customer Success, Commercial Excellence, Product Management, or related leadership roles.
• Ability to lead multi-disciplinary teams and deliver results in a global commercial environment.
• Translate complex customer, product, and market data into strategic recommendations.
• Strong stakeholder leadership across product, R&D, commercial, and operations.
• Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy.
• Experience within the Pharmaceuticals, Life Sciences or Biotechnology industry.
• Fluent in English (written and spoken).

Aufgaben

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio.
• Establish a unified customer engagement model across insights, analytics, adoption, and governance.
• Elevate Voice of Customer capabilities and integrate insights into strategy discussions.
• Own and lead the Go-to-Market strategy for the portfolio.
• Lead GTM planning, positioning, segmentation, and customer adoption pathways.
• Enable global Sales, Marketing, and R&D through playbooks and data-driven targeting.
• Drive portfolio growth through analytics, intelligence, and value differentiation.
• Lead and develop a high-performing Customer Success organization.
• Provide senior oversight for GTM implementation and growth initiatives.
• Coordinate with global commercial org and regional teams; support the Muskegon, MI site.
• Develop portfolio analytics, segmentation, journey mapping, and adoption metrics.
• Translate insights into portfolio strategy, commercial execution, and product innovation.

Kenntnisse

Customer Success leadership

Cross-functional leadership

Insights analytics

Commercial strategy

Life sciences industry

English fluency

Ausbildung

Master’s degree in Life Sciences, Business, Data Science, Marketing, or related field

Jobbeschreibung

Cytiva, a Danaher operating company, seeks a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global, multi-disciplinary organization delivering extraordinary customer experience across the lifecycle—from engagement and specification through adoption and long-term value realization.

You will shape the Go-to-Market strategy, enable global sales, marketing and R&D teams, and drive analytics-led decisions to grow the portfolio.