Global Senior Director of Customer Success & GTM

Cytiva; Baton Rouge (LA); On-site; USD 220,000 - 240,000; Full time

Benefits offered by this job

Bonus/incentive pay

Benefits package

Job summary

Cytiva, a Danaher operating company, is seeking a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global, multi-disciplinary organization responsible for delivering exceptional customer experience across the lifecycle—from initial engagement and specification through adoption, expansion, and long-term value realization.

You will collaborate with commercial, product management, strategy, marketing, operations and R&D to enable market

Qualifications

• Master’s degree in Life Sciences, Business, Data Science, Marketing, or related field.
• Extensive experience in Customer Success, Commercial Excellence, Product Management, or related leadership roles.
• Demonstrated ability to lead multi-disciplinary teams and drive results in a global commercial environment.
• Proven ability to translate complex customer, product, and market data into strategic recommendations.
• Strong stakeholder leadership across product, R&D, commercial, and operational functions.
• Experience in Customer Insights, Analytics, Market Research, or Commercial Strategy.
• Experience within the Pharmaceuticals, Life Sciences or Biotechnology industry.
• Fluency in English, both written and oral.

Responsibilities

• Develop and execute the Customer Success multi-year plan for the Resins & Technologies portfolio, aligning with business unit goals and commercial priorities.
• Establish a unified customer engagement model across insights, analytics, adoption, technical partnership, and commercial governance.
• Elevate Voice of Customer (VoC) capabilities across the organization, ensuring customer insight integrates into product, R&D, and commercial strategy discussions.
• Own and lead the Resins and Technologies Go-to-Market strategy.
• Serve as the senior leader responsible for Go-to-Market planning, positioning, segmentation, and customer adoption pathways.
• Ensure successful enablement of global Sales, Marketing, and R&D teams through Commercial Playbooks and data-driven targeting.
• Drive portfolio growth through deep analytics, competitive intelligence, and customer-focused value differentiation.

Skills

Leadership

Customer Success

Analytics

Go-to-Market

Stakeholder management

Education

Master’s degree in Life Sciences or related field

Job description

Cytiva, a Danaher operating company, is seeking a Senior Director, Customer Success for the Resins & Technologies unit in the United States. You will lead a global, multi-disciplinary organization responsible for delivering exceptional customer experience across the lifecycle—from initial engagement and specification through adoption, expansion, and long-term value realization.

You will collaborate with commercial, product management, strategy, marketing, operations and R&D to enable market