Global Head of Customer Service & Revenue Enablement Remote
SCIEX
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Benefits offered by this job
Job summary
SCIEX is seeking a Senior Director of Global Customer Service to lead the worldwide customer service organization, shaping a best-in-class experience across the Americas, EMEA and Asia time zones. The role drives transformational change, improves quote-to-book, and partners with Legal, IT and Commercial teams to safeguard revenue and customer satisfaction.
The leader will codevelop governance, standards, and KPIs, leveraging Danaher Business System to optimize performance, associate engagement
Qualifications
- Bachelor's degree or higher in a relevant field and strong leadership experience in multi-region customer service operations.
- Proven track record delivering global transformation and operating-model improvements.
- Experience with quote-to-cash processes, contract administration and revenue recognition.
Responsibilities
- Lead global customer service operations across regions with accountability for service levels and turnaround times.
- Design and continuously improve the global customer service operating model and organization.
- Own quote-to-book, contract administration and revenue enablement across the contract lifecycle.
Skills
Education
Tools
Job description
SCIEX is seeking a Senior Director of Global Customer Service to lead the worldwide customer service organization, shaping a best-in-class experience across the Americas, EMEA and Asia time zones. The role drives transformational change, improves quote-to-book, and partners with Legal, IT and Commercial teams to safeguard revenue and customer satisfaction.
The leader will codevelop governance, standards, and KPIs, leveraging Danaher Business System to optimize performance, associate engagement
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