Global Head of Customer Service & Revenue Enablement
Radiometer
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Benefits offered by this job
Job summary
SCIEX, a Danaher company, seeks a Senior Director of Global Customer Service to lead the worldwide service organization. You’ll drive customer experience, quote-to-book and contract management across Americas, EMEA and Asia while shaping an end-to-end global operating model.
You will collaborate with Finance, Legal and IT to enable revenue growth and implement AI-enabled service capabilities, including CPQ and ERP, with a strong Lean culture and remote-friendly leadership.
Qualifications
- 12+ years of progressive leadership in global customer service or operations.
- Experience consolidating regional teams into a global function.
- Proven transformation delivery and Lean/Six Sigma background.
- Experience with CRM/CPQ/ERP deployments affecting order or service processes.
Responsibilities
- Lead the global customer service organization across regions.
- Design and improve the global customer service operating model.
- Deliver quote-to-book, contract administration and revenue enablement.
- Drive customer experience metrics and continuous improvement.
- Manage budget and collaborate with cross-functional teams to support growth.
Skills
Education
Tools
Job description
SCIEX, a Danaher company, seeks a Senior Director of Global Customer Service to lead the worldwide service organization. You’ll drive customer experience, quote-to-book and contract management across Americas, EMEA and Asia while shaping an end-to-end global operating model.
You will collaborate with Finance, Legal and IT to enable revenue growth and implement AI-enabled service capabilities, including CPQ and ERP, with a strong Lean culture and remote-friendly leadership.
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