Global GSOC Program Director - Onsite in LA

Bogaard Group International, Inc.; Los Angeles (CA); In loco; USD 120.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive benefits package

Descrizione del lavoro

Bogaard Group International, Inc. is seeking an experienced GSOC Program Manager in Los Angeles to lead our client’s Global Security Operations Center program.

The role entails strategic leadership, program oversight, staffing, reporting, and ensuring high-quality service delivery across all GSOC functions and teams. The ideal candidate will have extensive experience managing large-scale GSOC programs, leading managers and distributed teams, and driving operational excellence within enterprise

Competenze

• 5+ years in GSOC operations or corporate security.
• 3+ years leading large security teams.
• Experience managing managers, supervisors, or team leads.
• Proven enterprise client relationship management experience.
• Experience staffing models and resource allocation.
• Strong KPI reporting and executive communication.
• Ability to manage multiple priorities independently.

Mansioni

• Provide leadership and program oversight for global GSOC, ensuring accountability and consistent service delivery across functions.
• Oversee program performance, staffing, readiness, and 24/7 coverage.
• Serve as primary client liaison, maintaining relationships with key stakeholders and leadership.
• Lead client meetings, QBRs, and executive presentations with performance updates.
• Establish and report on KPIs, SLAs, operational metrics, and team performance.
• Manage client requests, coordinating with leadership to ensure timely execution and resolution.
• Oversee staffing needs, recruiting coordination, backfills, and personnel changes in partnership with client and teams.
• Identify opportunities to improve efficiency, processes, and GSOC capabilities.
• Ensure effective communication across GSOC functions and stakeholders.
• Proactively identify risks and address service gaps with solutions.
• Drive growth and maturity of GSOC to align with evolving client requirements.

Conoscenze

GSOC operations

Security program management

Client relationship management

KPIs and reporting

Staffing and headcount planning

Executive-level presentations

Communication

Descrizione del lavoro

Bogaard Group International, Inc. is seeking an experienced GSOC Program Manager in Los Angeles to lead our client’s Global Security Operations Center program.

The role entails strategic leadership, program oversight, staffing, reporting, and ensuring high-quality service delivery across all GSOC functions and teams. The ideal candidate will have extensive experience managing large-scale GSOC programs, leading managers and distributed teams, and driving operational excellence within enterprise