Global GSOC Director - 24/7 Security Operations Lead

Specialized; Plano (TX); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Annual performance bonus

401(k) plan

Paid time off

Professional development and industry?

Career growth opportunities

Job summary

Specialized in Plano, TX seeks a Director of the Global Security Operations Center to lead a 24/7 GSOC launch and ongoing operation, overseeing technology integration, SOPs, escalation protocols, and staffing.

The ideal candidate will have 7+ years in security operations, 3+ years leading a GSOC, and a track record of building high-performing teams; CPP/PSP preferred. This role reports to the VP, Global Security Operations and offers competitive benefits.

Qualifications

• 7+ years of security operations experience.
• 3+ years of experience leading a GSOC, SOC, command center, or 24/7 monitoring environment.
• Bachelor’s degree in Criminal Justice, Security Management, Emergency Management, or a related field, or equivalent operational experience.
• Strong knowledge of CCTV/VMS, access control, intrusion and life-safety systems, mass notification, and incident management platforms.
• Experience managing operational KPIs, service levels, and incident escalation.
• Strong leadership, client-facing, and executive communication skills.
• CPP, PSP, or similar security certification preferred.
• Must be available outside standard business hours for critical events.
• Must be willing to participate in the Company's pre-employment screening process and continuously meet all applicable state, county, and municipal requirements.

Responsibilities

• Launch the GSOC from buildout through go-live, including technology integration, SOPs, escalation protocols, and 24/7/365 staffing.
• Hire, develop, and retain GSOC operators and supervisors while establishing training and performance standards.
• Own service delivery by overseeing client programs, KPIs, service levels, incident escalation, and operational performance.
• Deliver GSOC as a Service and support Managed, Hybrid, and Resident service models as the client portfolio grows.
• Protect operations by overseeing monitoring, escalation, and security coordination for Specialized offices, locations, and personnel.
• Manage staffing and coverage across GSOC programs; oversee shift structure and utilization.
• Partner with clients and prospects as the GSOC subject matter expert during reviews and meetings.
• Drive Aurix adoption as the operational platform for the GSOC and provide feedback for development.
• Maintain operational standards by monitoring incident documentation, escalations, shift handoffs, and overall quality.

Skills

Security operations

GSOC leadership

KPIs & SLAs

Leadership & communication

Security certifications

Availability after hours

Compliance requirements

Security program management

Education

Bachelor’s degree in Criminal Justice / Security Management / Emergency Management

Tools

CCTV/VMS systems

Access control systems

Mass notification systems

Incident management platforms

Job description

Specialized in Plano, TX seeks a Director of the Global Security Operations Center to lead a 24/7 GSOC launch and ongoing operation, overseeing technology integration, SOPs, escalation protocols, and staffing.

The ideal candidate will have 7+ years in security operations, 3+ years leading a GSOC, and a track record of building high-performing teams; CPP/PSP preferred. This role reports to the VP, Global Security Operations and offers competitive benefits.