LA-Based GSOC Operations Manager

Sibylline Ltd; Los Angeles (CA); In loco; USD 106.000 - 133.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) matching

Life Insurance & AD&D

Disability insurance

PTO 160 hours/yr

Sick leave

Holidays

Employee Assistance Program

Employee Discount Program

Descrizione del lavoro

Sibylline is seeking an experienced Embedded Global Security Operations Center (GSOC) Manager to lead the client’s 24/7 security program in Los Angeles. The role requires coordinating physical security operations with the intelligence team, overseeing alarm monitoring, access control, CCTV, dispatch, and incident management, and driving continuous improvements.

The successful candidate will manage Supervisors and Operators across locations, ensure policy alignment, and deliver high-quality

Competenze

• Bachelor's degree or equivalent professional experience.
• 5+ years of security operations, operations center, or related experience.
• 2+ years of management experience leading operational teams.

Mansioni

• Oversee daily operations of a 24/7 program and associated staff.
• Coordinate recruitment, onboarding, scheduling, training, and performance management activities.
• Establish and maintain SOPs, escalation procedures, quality standards, and operational metrics.
• Provide management oversight to the intelligence team, supporting effective coordination, escalation, information sharing, and alignment between intelligence activities and physical security operations.
• Oversee alarm monitoring, CCTV operations, access control administration, badge management, dispatch, and incident management functions.
• Monitor service delivery, workforce coverage, and operational readiness.
• Support critical incidents, emergencies, business disruptions, and executive-level escalations.
• Manage stakeholder relationships and coordinate with Regional Security Managers, Workplace, Facilities, and third-party vendors.
• Lead monthly operational reviews, KPI reporting, and continuous improvement efforts.
• Ensure compliance with security, privacy, and data handling requirements.

Conoscenze

Security operations

Leadership

GSOC

Stakeholder management

Operational excellence

Formazione

Bachelor's degree

Equivalent experience

Strumenti

Lenel

Milestone

Everbridge

ServiceNow

Jira

Descrizione del lavoro

Sibylline is seeking an experienced Embedded Global Security Operations Center (GSOC) Manager to lead the client’s 24/7 security program in Los Angeles. The role requires coordinating physical security operations with the intelligence team, overseeing alarm monitoring, access control, CCTV, dispatch, and incident management, and driving continuous improvements.

The successful candidate will manage Supervisors and Operators across locations, ensure policy alignment, and deliver high-quality