Global Freight Forwarding Specialist

FedEx Logistics; Elk Grove Village (IL); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics in Elk Grove Village, IL, seeks a logistics professional to provide top-tier customer service and manage shipment processing for timely freight movement. Responsibilities include documenting compliance, coordinating carrier bookings, tracking shipments, resolving billing issues, and maintaining strong client relationships.

Candidates should have a high school diploma, basic math, and at least one year in freight forwarding or logistics.

Qualifications

• High school diploma or GED required.
• Proficient computer skills.
• Strong customer service, organizational, and communication skills.
• Knowledge of freight forwarding or logistics required.
• Working knowledge of air export regulations related to export and Schedule B tariff classification.
• Banking requirements for international trade.
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of import/export regulations related to DOT.
• Basic math skills for conversions to metric and currency evaluations.
• Minimum of one year of freight forwarding or logistics experience.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining relationships with customers' front line personnel.
• Prepare, analyze, and/or submit documentation to agents and clients to ensure compliance with laws and regulations.
• Anticipate, identify, and resolve problems delaying shipment movement.
• Maintain relationships with brokers and service providers to exceed service requirements.
• Resolve billing issues and ensure invoicing and vendor payments are accurate.
• Develop rates and/or provide quotes for freight movements.
• Track and trace shipments and entry of milestones and exceptions.
• Dispatch carriers for pickups and coordinate with distribution centers.
• Complete import/export documentation in accordance with regulations.
• Engage with clients regarding billing disputes, shipments status, and new lanes.

Skills

Strong customer service

Communication skills

Proficient computer skills

Knowledge of freight forwarding/logist

Basic math skills

Education

High school diploma/GED

Job description

FedEx Logistics in Elk Grove Village, IL, seeks a logistics professional to provide top-tier customer service and manage shipment processing for timely freight movement. Responsibilities include documenting compliance, coordinating carrier bookings, tracking shipments, resolving billing issues, and maintaining strong client relationships.

Candidates should have a high school diploma, basic math, and at least one year in freight forwarding or logistics.