Field Service Technician - PLC & Controls, 70% Travel

Pro Mach, Inc.

Waukesha (WI)

Hybrid

USD 65,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Medical/dental benefits

Life insurance

Generous PTO

Retirement plan with company match

Job summary

ProMach’s TechniBlend division seeks a Field Service Technician to deliver world-class technical customer service at customer facilities. You will diagnose, repair, install and commission equipment, and collaborate with our technical service group to ensure reliability and safety.

You will travel up to 70% domestically, use Salesforce Field Service Lightning, and provide training and detailed service reports.

Qualifications

Associate's degree, technical degree, or equivalent hands-on experience in engineering, automation, electronics, or related field.
Experience with industrial equipment, controls, and PLCs (Allen-Bradley/Rockwell preferred).
Strong mechanical and electrical troubleshooting skills.
Customer-focused with strong communication and problem-solving abilities.
Willingness to travel up to 70% domestically; after-hours/weekend work possible.
Self-motivated, organized, able to work independently in the field.

Responsibilities

Support TechniBlend equipment and systems at customer facilities.
Diagnose and troubleshoot mechanical, electrical and control errors with equipment and determine and execute proper solutions.
Remotely monitor the effectiveness and performance of equipment via remote access software and direct communication with customers.
Conduct testing and commissioning of control systems, ensuring functionality, reliability, and safety.
Perform modifications, upgrades, and routine maintenance to existing equipment to meet customer needs and requirements.
Provide best‑in‑class service with customers and collaborate professionally fellow technical service and engineering personnel.
Provide training to the customers on equipment operations and maintenance procedures.
Produce timely, accurate and detailed service reports.
Comprehend customer requirements and make appropriate recommendations and modifications as required.
Manage field service appointments and customer troubleshooting requests through Salesforce–Field Service Lightning.
Ability to manage travel and expenses through expense management software while following company policies.