Global Field Service & Intelligence Trainer (TS/SCI)

SHINE Systems; Norfolk (VA); On-site; USD 70,000 - 100,000; Full time

Job summary

SHINE Systems is seeking experienced operations and intelligence professionals to join as Field Service Analysts. You will train users on Gotham, troubleshoot issues, and develop new use cases while collaborating with analysts to resolve complex problems.

This role may involve worldwide collaboration and direct feedback on software enhancements, ensuring customer success across the global enterprise. Ideal candidates have hands-on Gotham experience, training ability, and a strong

Qualifications

• Hands-on Gotham experience; train and guide users on its application.
• Training experience (classroom or deskside).
• Proficient troubleshooting of technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.
• Gaia and Foundry familiarity with debugging capabilities preferred.

Responsibilities

• Troubleshoot technical issues and guide users on Gotham use.
• Develop new use cases and feedback for software enhancements.
• Collaborate with analysts to solve complex problems.
• Promote cross‑functional collaboration to support customers worldwide.

Skills

Training delivery

Troubleshooting

Communication

DoD/Intelligence knowledge

Tools

Gotham

Gaia

Foundry

Job description

SHINE Systems is seeking experienced operations and intelligence professionals to join as Field Service Analysts. You will train users on Gotham, troubleshoot issues, and develop new use cases while collaborating with analysts to resolve complex problems.

This role may involve worldwide collaboration and direct feedback on software enhancements, ensuring customer success across the global enterprise. Ideal candidates have hands-on Gotham experience, training ability, and a strong