Field Service Analyst — Global Training & Support (TS/SCI)

SHINE Systems; Charlottesville (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

SHINE Systems is looking for a Field Service Analyst in Charlottesville, Virginia. In this role, you'll troubleshoot technical issues, develop new use cases, and train users on Gotham software. You must possess TS/SCI clearance and have a strong background in DoD or Intelligence missions. Strong communication skills and the ability to promote collaboration globally are essential. Join us to support operations and intelligence professionals while enhancing user relationships and software functionalities.

Qualifications

• Hands-on experience with Gotham software, responsible for training users.
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.

Responsibilities

• Troubleshoot technical issues and develop use cases.
• Collaborate with analysts to solve complex problems.
• Promote collaboration across a global enterprise.

Skills

Gotham

Technical troubleshooting

Training experience

Communication skills

Tools

Gaia

Foundry

Python

Java

HTML

Job description

SHINE Systems is looking for a Field Service Analyst in Charlottesville, Virginia. In this role, you'll troubleshoot technical issues, develop new use cases, and train users on Gotham software. You must possess TS/SCI clearance and have a strong background in DoD or Intelligence missions. Strong communication skills and the ability to promote collaboration globally are essential. Join us to support operations and intelligence professionals while enhancing user relationships and software functionalities.