Field Service AnalystTSSCI

SHINE Systems; Colorado Springs (CO); On-site; USD 85,000 - 115,000; Full time

Job summary

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analysts. You will be on the front lines strengthening user relationships, troubleshooting issues, and training users on Gotham, Gaia, and Foundry.

Work with analysts to develop new use cases and provide direct feedback for feature enhancements while promoting collaboration across our global enterprise to ensure continued success for our customers. Some travel may be required.

Qualifications

• Hands-on experience with Gotham required.
• Training experience (Classroom or Deskside).
• Strong troubleshooting skills.
• Understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance required.
• Experience with Gaia and Foundry preferred.

Responsibilities

• Troubleshoot technical issues and resolve user problems.
• Train users on Gotham and other software.
• Develop new use cases with analysts.
• Provide feedback to software teams on feature enhancements.
• Foster collaboration across a global enterprise.

Skills

Gotham

Gaia

Foundry

Training

Troubleshooting

DoD/Intelligence

TS/SCI clearance

DoD/Intelligence missions

Job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED
• Prior experience Gaia (essential knowledge required) and Foundry (debugging capabilities preferred).

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Compensation

$100,000 per year