Field Service Analyst - Bremerton, WA

SHINE Systems; Bremerton (WA); On-site; USD 85,000 - 110,000; Full time

Job summary

SHINE Systems is seeking an experienced Field Service Analyst to support DoD/intelligence users by training on Gotham, Gaia, Foundry, and related tools. You will troubleshoot issues, develop new use cases, and collaborate with analysts to resolve complex problems in a global enterprise.

You will train users, promote best practices, and provide feedback for software enhancements, ensuring strong end-user relationships and mission success across worldwide deployments.

Qualifications

• Hands-on Gotham training and guidance to users.
• Experience delivering classroom or deskside training.
• Strong troubleshooting of technical issues.
• Knowledge of DoD/Intelligence/Law Enforcement missions.
• Requires Interim Secret clearance.

Responsibilities

• Train users on Gotham and guide effective use.
• Troubleshoot technical issues and resolve incidents.
• Develop new use cases and contribute to software enhancements.
• Collaborate with analysts to solve complex problems.
• Promote cross-team collaboration across global enterprise.

Skills

Training experience

Troubleshooting

DoD/Intelligence missions

Communication

Travel willingness

Tools

Gotham

Gaia

Foundry

Python

Java

HTML

Job description

Summary

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• Interim Secret REQUIRED

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.