Field Service Analyst

SHINE Systems; Charlottesville (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

SHINE Systems is looking for a Field Service Analyst in Charlottesville, Virginia. In this role, you'll troubleshoot technical issues, develop new use cases, and train users on Gotham software. You must possess TS/SCI clearance and have a strong background in DoD or Intelligence missions. Strong communication skills and the ability to promote collaboration globally are essential. Join us to support operations and intelligence professionals while enhancing user relationships and software functionalities.

Qualifications

• Hands-on experience with Gotham software, responsible for training users.
• Proficiency in troubleshooting technical issues.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is REQUIRED.

Responsibilities

• Troubleshoot technical issues and develop use cases.
• Collaborate with analysts to solve complex problems.
• Promote collaboration across a global enterprise.

Skills

Gotham

Technical troubleshooting

Training experience

Communication skills

Tools

Gaia

Foundry

Python

Java

HTML

Job description

Summary

SHINE Systems is pipelining experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Locations

These vary at all times, let’s discuss your preference and get you pre‑vetted for your ideal locations!

Job Requirements

• Hands‑on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.