Field Service Analyst

SHINE Systems; Portsmouth (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

SHINE Systems is seeking an experienced Field Service Analyst to join our team. The role focuses on operating and training others on software like Gotham, Gaia, and Foundry, while strengthening user relationships worldwide.

You will troubleshoot technical issues, develop new use cases, and work with analysts to solve complex problems. A TS/SCI clearance and experience in DoD or Intelligence missions are required, with travel as needed.

Qualifications

• Hands-on experience training users in Gotham.
• Experience training (Classroom or Deskside).
• Troubleshooting technical issues.
• Understanding of DoD/Intelligence missions.
• TS/SCI clearance is required.
• Willingness to travel CONUS/OCONUS as needed.

Responsibilities

• Troubleshoot technical issues with software products.
• Develop new use cases and collaborate with analysts.
• Provide feedback on feature enhancements.
• Promote collaboration across a global enterprise.

Skills

Training experience

Troubleshooting

DoD/Intelligence missions knowledge

Communication skills

TS/SCI clearance

Travel ability

Tools

Gotham

Gaia

Foundry

Python

Java

HTML

Job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance is REQUIRED

Desired Qualifications

• Real world experience supporting intelligence or operations
• Familiarity with Gaia or Foundry
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Compensation:
$100,000 per year