Global Document Services Lead - Workflow (Hybrid)

Latham & Watkins; San Diego (CA); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Healthcare & disability insurance

Generous 401(k)

Paid holidays and PTO

Well-being programs

Professional development programs

Employee discounts

Networking affinity groups

Job summary

Latham & Watkins is seeking a Global Document Services Lead - Workflow to join the GLODOCS team. You will manage workflow, intake requests, clarify instructions, negotiate deadlines, and supervise the queue. This role may be based in multiple offices with a hybrid schedule.

Ideal candidates have 3+ years in a law firm or professional services, 5+ total years, and strong MS Office and document tools proficiency. Competitive compensation and comprehensive benefits available.

Qualifications

• High school diploma or equivalent.
• Bachelor’s degree or equivalent preferred.
• Minimum three years of relevant experience in a law firm or professional services firm.
• Minimum five years of cumulative experience overall.
• Microsoft certifications in Word, Excel, PowerPoint preferred.

Responsibilities

• Lead readiness and on-time delivery of document services to attorneys and legal staff.
• Coordinate workflow, intake requests, and clarify instructions.
• Negotiate deadlines, communicate job statuses, and manage the ServiceNow queue.
• Assign work, lead complex/multishift requests, and ensure deadlines are met.
• Act as escalation point and protect sensitive information.

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

MS Office Suite

Adobe Acrobat Professional

iManage

ABBYY FineReader

MS Visio

Remote Assistant

Litera Compare

DocXtools

Snagit

Adobe Photoshop

MS Publisher

Job description

Latham & Watkins is seeking a Global Document Services Lead - Workflow to join the GLODOCS team. You will manage workflow, intake requests, clarify instructions, negotiate deadlines, and supervise the queue. This role may be based in multiple offices with a hybrid schedule.

Ideal candidates have 3+ years in a law firm or professional services, 5+ total years, and strong MS Office and document tools proficiency. Competitive compensation and comprehensive benefits available.