Global Document Services Lead — Workflow & Delivery

Careers; Austin (TX); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Healthcare

Life and disability insurance

401(k) plan

Paid holidays

PTO accrual

Well-being programs

Professional development

Employee discounts

Job summary

Latham & Watkins is seeking a Global Document Services Lead - Workflow to ensure on-time delivery of document services for attorneys and professionals. The role coordinates requests, assigns tasks, and leads complex jobs across multiple shifts, with a focus on accuracy and confidentiality.

The position supports a hybrid in-office schedule, with offices in Austin and other major U.S. hubs. A strong background in document services and legal workflows is required, along with relevant certifications.

Qualifications

• High school diploma or equivalent;Bachelor’s degree or equivalent, preferably
• Minimum of three (3) years of relevant experience in a law firm or professional services firm;Minimum of five (5) years cumulative experience
• Microsoft certifications in Word, Excel, and PowerPoint, preferably
• Advanced knowledge of MS Office Suite, Adobe Acrobat Professional, iManage, ABBYY FineReader, Visio and related tools

Responsibilities

• Coordinate department workflow and intake document work requests
• Clarify instructions, negotiate deadlines and communicate job statuses
• Maintain the ServiceNow job queue and assign work
• Lead complex/multishift requests and coordinate with teams
• Protect and manage highly sensitive information
• Provide escalation support to leadership

Skills

Attention to detail

Communication

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

MS Office Suite

Adobe Acrobat

iManage

ABBYY FineReader

Microsoft Visio

Litéra Compare

Job description

Latham & Watkins is seeking a Global Document Services Lead - Workflow to ensure on-time delivery of document services for attorneys and professionals. The role coordinates requests, assigns tasks, and leads complex jobs across multiple shifts, with a focus on accuracy and confidentiality.

The position supports a hybrid in-office schedule, with offices in Austin and other major U.S. hubs. A strong background in document services and legal workflows is required, along with relevant certifications.