Global Document Services Lead - Workflow

Jobtailor; Los Angeles (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare

401k plan

At least 11 paid holidays per year

PTO program accrues 23 days first year

Well-being programs

Professional development programs

Employee discounts

Affinity groups, networks, and coalit

Job summary

Latham & Watkins seeks a Global Document Services Lead - Workflow to drive readiness and on-time delivery of document services across attorneys and paralegals. You will coordinate department workflow, intake work requests, clarify instructions, and manage deadlines.

You will supervise core services and specialized areas such as Proofreading, Translation, and Closing Sets, partner with related teams, and maintain the ServiceNow queue.

Qualifications

• Advanced knowledge of applications typically used in a legal word processing environment.
• Knowledge of specialized tools such as Best Authority, Contract Companion, Litéra Compare, DocXtools, Snagit, Adobe Photoshop, MS Publisher, Remote Assistant, and various real estate forms packages.
• Demonstrate a thorough understanding of the intricacies of documents and work requests, including troubleshooting for solutions
• A high school diploma or equivalent
• A bachelor's degree or equivalent, preferably
• A minimum of three (3) years of relevant experience in a law firm or other professional services firm, preferably
• A minimum of five (5) years of cumulative experience
• Microsoft certifications in Word Expert, Excel, and PowerPoint, preferably

Responsibilities

• Supporting core document services as well as specialized services, such as Proofreading, Translation, and Closing Sets.
• Coordinating with other teams and partnerships to develop efficient procedures and communications to streamline processes.
• Scheduling weekend and holiday coverage.
• Acting as point of escalation to leadership.

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Microsoft certifications in Word Expert, Excel, and PowerPoint

Tools

Best Authority

Contract Companion

Litéra Compare

DocXtools

Snagit

Adobe Photoshop

MS Publisher

Remote Assistant

Various real estate forms packages

Job description

Role Overview

The Global Document Services Lead - Workflow is an integral part of Latham's Global Document Services team (GLODOCS). This role will be responsible for the department's readiness and ability to provide high-quality and on-time delivery of document services to attorneys, paralegals, and legal professionals with optimal customer service, while coordinating department workflow, intaking document work requests, clarifying instructions, negotiating deadlines, communicating job statuses, maintaining the ServiceNow job queue, assigning work to team members, assuming project lead role on complex/multishift requests, and assuring that deadlines are met.

What You Will Do

Supporting core document services as well as specialized services, such as Proofreading, Translation, and Closing Sets. Coordinating with other teams and partnerships where overlap exists to develop efficient procedures and communications to streamline processes and satisfy various department needs. Scheduling weekend and holiday coverage. Acting as point of escalation to leadership.

Why It Might Be a Fit

We'd love to hear from you if you exhibit advanced knowledge of applications typically used in a legal word processing environment, possess knowledge of specialized tools, demonstrate a thorough understanding of the intricacies of documents and work requests, and have a high school diploma or equivalent, a bachelor's degree or equivalent, preferably, a minimum of three (3) years of relevant experience in a law firm or other professional services firm, preferably, and a minimum of five (5) years of cumulative experience.

Requirements

• Advanced knowledge of applications typically used in a legal word processing environment
• Knowledge of specialized tools such as Best Authority, Contract Companion, Litéra Compare, DocXtools, Snagit, Adobe Photoshop, MS Publisher, Remote Assistant, and various real estate forms packages
• Demonstrate a thorough understanding of the intricacies of documents and work requests, including troubleshooting for solutions
• Demonstrate the ability to write clear and complete job instructions and accurately estimate job durations
• A high school diploma or equivalent
• A bachelor's degree or equivalent, preferably
• A minimum of three (3) years of relevant experience in a law firm or other professional services firm, preferably
• A minimum of five (5) years of cumulative experience
• Microsoft certifications in Word Expert, Excel, and PowerPoint, preferably

Benefits

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff