Global Document Services Lead - Workflow

Careers; Austin (TX); Hybrid; USD 115,000 - 135,000; Full time

Benefits offered by this job

Healthcare

Life and disability insurance

401(k) plan

Paid holidays

PTO accrual

Well-being programs

Professional development

Employee discounts

Job summary

Latham & Watkins is seeking a Global Document Services Lead - Workflow to ensure on-time delivery of document services for attorneys and professionals. The role coordinates requests, assigns tasks, and leads complex jobs across multiple shifts, with a focus on accuracy and confidentiality.

The position supports a hybrid in-office schedule, with offices in Austin and other major U.S. hubs. A strong background in document services and legal workflows is required, along with relevant certifications.

Qualifications

• High school diploma or equivalent;Bachelor’s degree or equivalent, preferably
• Minimum of three (3) years of relevant experience in a law firm or professional services firm;Minimum of five (5) years cumulative experience
• Microsoft certifications in Word, Excel, and PowerPoint, preferably
• Advanced knowledge of MS Office Suite, Adobe Acrobat Professional, iManage, ABBYY FineReader, Visio and related tools

Responsibilities

• Coordinate department workflow and intake document work requests
• Clarify instructions, negotiate deadlines and communicate job statuses
• Maintain the ServiceNow job queue and assign work
• Lead complex/multishift requests and coordinate with teams
• Protect and manage highly sensitive information
• Provide escalation support to leadership

Skills

Attention to detail

Communication

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

MS Office Suite

Adobe Acrobat

iManage

ABBYY FineReader

Microsoft Visio

Litéra Compare

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Global Document Services Lead - Workflow is an integral part of Latham’s Global Document Services team (GLODOCS). This role will be responsible for the department’s readiness and ability to provide high-quality and on-time delivery of document services to attorneys, paralegals and legal professionals with optimal customer service, while coordinating department workflow, intaking document work requests, clarifying instructions, negotiating deadlines, communicating job statuses, maintaining the ServiceNow job queue, assigning work to team members, assuming project lead role on complex/multishift requests, and assuring that deadlines are met. This role will be located in either ourGlobal Services Office in Downtown Los Angeles, Orange County, San Diego, Silicon Valley or Austin office. Please note that this role may be eligible for a flexible working schedule that allows for a hybrid and in-office presence. The schedule for this role is Thursday - Sunday 2:30 pm - 1:00 am Pacific Time.

Responsibilities & Qualifications

Other key responsibilities include:

• Supporting core document services as well as specialized services, such as Proofreading, Translation, and Closing Sets
• Coordinating with other teams and partnerships where overlap exists to develop efficient procedures and communications to streamline processes and satisfy various department needs
• Scheduling weekend and holiday coverage
• Acting as point of escalation to leadership
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Exhibit advanced knowledge of applications typically used in a legal word processing environment: MS Office Suite, Adobe Acrobat Professional, iManage, ABBYY FineReader, MS Visio, and other software
• Possess knowledge of specialized tools such as Best Authority, Contract Companion, Litéra Compare, DocXtools, Snagit, Adobe Photoshop, MS Publisher, Remote Assistant, and various real estate forms packages
• Demonstrate a thorough understanding of the intricacies of documents and work requests, including troubleshooting for solutions
• Demonstrate the ability to write clear and complete job instructions and accurately estimate job durations

And have:

• A high school diploma or equivalent
• A bachelor’s degree or equivalent, preferably
• A minimum of three (3) years of relevant experience in a law firm or other professional services firm, preferably
• A minimum of five (5) years of cumulative experience
• Microsoft certifications in Word Expert, Excel, and PowerPoint, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional development programs
• Employee discounts
• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

Pay Range

USD $115,000.00 - USD $135,000.00 /Yr.