Global Delivery Engineering Leader - Customer Success

Dolby Laboratories; Atlanta (GA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible work policy

Job summary

Dolby Laboratories in Ireland seeks a Senior Manager, Global Delivery Engineering within Customer Success to lead a globally distributed Delivery Engineering team, ensuring on-time, high-quality technical engagements for Dolby Cloud Solutions customers. This hybrid role combines people leadership with hands-on project work across complex onboardings.

You will partner with CS, Sales, Product, and Engineering to optimize delivery processes, governance, and AI-enabled improvements, while shaping

Qualifications

• 5+ years in customer-facing technical roles (Delivery, Solutions, or Implementation Engineering) with at least 2 years in a leadership or senior IC role.
• Proven experience leading complex technical implementations - managing stakeholders, hitting aggressive go-live dates, navigating ambiguity.
• Hands-on technical capability across several of: Java, Kotlin, TypeScript, Swift, React; HLS/MPEG-DASH/DRM/AD insertion; REST APIs and webhooks; Docker, Kubernetes, cloud infrastructure; observability stacks.
• Deep understanding of end-to-end media delivery workflows - content encoding, transport protocols (HLS, DASH, CMAF, RTMP, SRT, WebRTC), DRM, and CDN distribution architectures - with hands-on experience troubleshooting and optimizing across the delivery chain.
• Strong project portfolio management discipline - managing variable workload, prioritizing across competing demands, pushing back when warranted.
• AI-native mindset - actively use AI to amplify delivery capacity; lead teams to do the same.
• Cross-functional leadership - partnering with Sales, TAM, CSM, Support, Product, and Engineering as peers.
• Comfort with significant ambiguity - energized by establishing process where it does not yet exist.

Responsibilities

• Lead the Delivery Engineering team - a globally distributed group of staff-level Delivery Engineers. Define the operating model, hold the team accountable to on-time delivery and post-go-live stability, and engage directly on complex onboardings requiring senior technical leadership
• Own the project portfolio and PS governance - manage capacity, sequencing, and queue health; push back on Sales when timelines exceed capacity; own SOWs, exit criteria, and execution accountability for all PS engagements regardless of who delivers
• Position Delivery Engineering as a solution design partner to Presales - Delivery Engineers engage as expert technical partners on integration patterns, common architectures, third-party integrations, and operational realities at scale
• Partner across CS and cross-functionally - the TPM, Technical Account Management, Customer Success Management, Support Operations, and Sales/AEs on engagements, capacity, handoffs, and readiness; represent the pillar in DCS leadership forums
• Drive AI adoption and continuous improvement - apply AI across project tracking, technical execution, and checkpoint review; aggregate improvement opportunities and route to the right builder (Product/Engineering, Program Management, or internal team tooling)

Skills

Delivery leadership

Customer-facing

Technical leadership

Cross-functional leadership

AI adoption

Tools

Docker

Kubernetes

REST APIs

Job description

Dolby Laboratories in Ireland seeks a Senior Manager, Global Delivery Engineering within Customer Success to lead a globally distributed Delivery Engineering team, ensuring on-time, high-quality technical engagements for Dolby Cloud Solutions customers. This hybrid role combines people leadership with hands-on project work across complex onboardings.

You will partner with CS, Sales, Product, and Engineering to optimize delivery processes, governance, and AI-enabled improvements, while shaping