Remote Customer Delivery Lead

CSG Systems; Northern (KY); Hybrid; USD 51,000 - 81,000; Full time

Job summary

CSG Systems is seeking a Customer Delivery Manager to resolve customer business and technical challenges across the CSG product portfolio, maximizing value and shaping critical processes. This role acts as a product and technical SME, connecting business needs with technology-driven solutions to enhance user experience with our solutions.

You will coordinate with Product, Engineering, Support, Professional Services, and Customer Relationship Managers to deliver successful outcomes and drive

Qualifications

• Bachelor’s degree in business, CS, or related field.
• Experience in SaaS or technology services environments.
• Strong presentation, facilitation, and executive communication skills.

Responsibilities

• Serve as primary operational contact and trusted advisor for customers.
• Leverage product expertise and best practices to optimize processes.
• Lead cross-functional customer initiatives with Product, Engineering, Support, and Services.
• Drive customer success through proactive health, performance, risks, and escalations.
• Develop solution recommendations and identify adoption opportunities.

Skills

Customer success

Communication

Project management

Stakeholder management

Risk management

Education

Bachelor's degree in business or CS

Tools

Microsoft Office

Job description

CSG Systems is seeking a Customer Delivery Manager to resolve customer business and technical challenges across the CSG product portfolio, maximizing value and shaping critical processes. This role acts as a product and technical SME, connecting business needs with technology-driven solutions to enhance user experience with our solutions.

You will coordinate with Product, Engineering, Support, Professional Services, and Customer Relationship Managers to deliver successful outcomes and drive