Senior Manager, Global Delivery Engineering

Dolby Laboratories; Atlanta (GA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible work policy

Job summary

Dolby Laboratories in Ireland seeks a Senior Manager, Global Delivery Engineering within Customer Success to lead a globally distributed Delivery Engineering team, ensuring on-time, high-quality technical engagements for Dolby Cloud Solutions customers. This hybrid role combines people leadership with hands-on project work across complex onboardings.

You will partner with CS, Sales, Product, and Engineering to optimize delivery processes, governance, and AI-enabled improvements, while shaping

Qualifications

• 5+ years in customer-facing technical roles (Delivery, Solutions, or Implementation Engineering) with at least 2 years in a leadership or senior IC role.
• Proven experience leading complex technical implementations - managing stakeholders, hitting aggressive go-live dates, navigating ambiguity.
• Hands-on technical capability across several of: Java, Kotlin, TypeScript, Swift, React; HLS/MPEG-DASH/DRM/AD insertion; REST APIs and webhooks; Docker, Kubernetes, cloud infrastructure; observability stacks.
• Deep understanding of end-to-end media delivery workflows - content encoding, transport protocols (HLS, DASH, CMAF, RTMP, SRT, WebRTC), DRM, and CDN distribution architectures - with hands-on experience troubleshooting and optimizing across the delivery chain.
• Strong project portfolio management discipline - managing variable workload, prioritizing across competing demands, pushing back when warranted.
• AI-native mindset - actively use AI to amplify delivery capacity; lead teams to do the same.
• Cross-functional leadership - partnering with Sales, TAM, CSM, Support, Product, and Engineering as peers.
• Comfort with significant ambiguity - energized by establishing process where it does not yet exist.

Responsibilities

• Lead the Delivery Engineering team - a globally distributed group of staff-level Delivery Engineers. Define the operating model, hold the team accountable to on-time delivery and post-go-live stability, and engage directly on complex onboardings requiring senior technical leadership
• Own the project portfolio and PS governance - manage capacity, sequencing, and queue health; push back on Sales when timelines exceed capacity; own SOWs, exit criteria, and execution accountability for all PS engagements regardless of who delivers
• Position Delivery Engineering as a solution design partner to Presales - Delivery Engineers engage as expert technical partners on integration patterns, common architectures, third-party integrations, and operational realities at scale
• Partner across CS and cross-functionally - the TPM, Technical Account Management, Customer Success Management, Support Operations, and Sales/AEs on engagements, capacity, handoffs, and readiness; represent the pillar in DCS leadership forums
• Drive AI adoption and continuous improvement - apply AI across project tracking, technical execution, and checkpoint review; aggregate improvement opportunities and route to the right builder (Product/Engineering, Program Management, or internal team tooling)

Skills

Delivery leadership

Customer-facing

Technical leadership

Cross-functional leadership

AI adoption

Tools

Docker

Kubernetes

REST APIs

Job description

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

We're a leading company in video streaming, dedicated to providing exceptional solutions to enhance audio, video, and real-time communication experiences, empowering our clients to engage their audiences in meaningful ways. From the leading industry player to innovative advertising solutions, our mission is to create immersive, video experiences that invite everyone to engage and interact.

Role Overview

The Senior Manager, Global Delivery Engineering leads the Delivery Engineering pillar within Customer Success - the team accountable for executing technical implementation, migrations, custom development, and Professional Services engagements for Dolby Cloud Solutions’ customers who require hands-on engineering involvement. Reporting directly to the head of Customer Success, you ensure these engagements deliver on time, to specification, and with the technical quality necessary for long-term customer success.

This is a customer-delivery role, not an engineering-service role. Not every customer requires Delivery Engineering. Your team writes code and executes technical work at real depth, but the accountability points at the customer. You work closely with Engineering as a partner: consulting on complex problems, escalating defects, coordinating on production changes.

This is a hybrid manager + IC role. You lead a team of staff-level Delivery Engineers across geographies while engaging personally on complex projects and escalations. You partner closely with the Customer Success program management, who owns onboarding program mechanisms, checkpoint operational mechanics, PS customer-facing coordination, and new customer intake. You own substantive delivery decisions, PS governance, portfolio capacity, and the onboarding checkpoint decision when it applies.

Key Responsibilities

• Lead the Delivery Engineering team - a globally distributed group of staff-level Delivery Engineers. Define the operating model, hold the team accountable to on-time delivery and post-go-live stability, and engage directly on complex onboardings requiring senior technical leadership
• Own the project portfolio and PS governance - manage capacity, sequencing, and queue health; push back on Sales when timelines exceed capacity; own SOWs, exit criteria, and execution accountability for all PS engagements regardless of who delivers
• Position Delivery Engineering as a solution design partner to Presales - Delivery Engineers engage as expert technical partners on integration patterns, common architectures, third-party integrations, and operational realities at scale
• Partner across CS and cross-functionally - the TPM, Technical Account Management, Customer Success Management, Support Operations, and Sales/AEs on engagements, capacity, handoffs, and readiness; represent the pillar in DCS leadership forums
• Drive AI adoption and continuous improvement - apply AI across project tracking, technical execution, and checkpoint review; aggregate improvement opportunities and route to the right builder (Product/Engineering, Program Management, or internal team tooling)

Required Skills & Experience

• 5+ years in customer-facing technical roles (Delivery, Solutions, or Implementation Engineering) with at least 2 years in a leadership or senior IC role
• Proven experience leading complex technical implementations - managing stakeholders, hitting aggressive go-live dates, navigating ambiguity
• Hands-on technical capability across several of: Java, Kotlin, TypeScript, Swift, React; HLS/MPEG-DASH/DRM/AD insertion; REST APIs and webhooks; Docker, Kubernetes, cloud infrastructure; observability stacks
• Deep understanding of end-to-end media delivery workflows - content encoding, transport protocols (HLS, DASH, CMAF, RTMP, SRT, WebRTC), DRM, and CDN distribution architectures - with hands-on experience troubleshooting and optimizing across the delivery chain
• Strong project portfolio management discipline - managing variable workload, prioritizing across competing demands, pushing back when warranted
• AI-native mindset - actively use AI to amplify delivery capacity; lead teams to do the same
• Cross-functional leadership - partnering with Sales, TAM, CSM, Support, Product, and Engineering as peers
• Comfort with significant ambiguity - energized by establishing process where it does not yet exist

Preferred Qualifications

• Experience in video streaming, AdTech, broadcast, or media SaaS; familiarity with monitoring/observability tooling; experience leading globally distributed delivery teams
• Background managing PS engagements with formal scoping and exit criteria; high-growth SaaS experience where processes were built, not inherited

Dolby Hiring Entity

77 Sir John Rogerson's Quay, Block C

Grand Canal Docklands

Dublin D02 VK60

Ireland