Global Delivery Center Transformation Lead

Grant Thornton; Salt Lake City (UT); Hybrid; USD 14,000 - 216,000; Full time

Benefits offered by this job

Hybrid work options

Discretionary annual bonus

Comprehensive benefits

Job summary

Grant Thornton is seeking an Associate Director, Delivery Center Integration to join the team. The role leads the portfolio of transformation programs and drives consistency across global delivery centers, with a focus on scale, governance, and executive collaboration.

Ideal candidates bring 10+ years in IT service delivery, strong program management, and fluent English, with a proven ability to influence senior leadership in large multinational environments.

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 10+ years in IT service delivery, shared services, or managed services.
• Proven experience running transformation programs across multi-region delivery centers.
• Strong understanding of onshore/nearshore/offshore delivery models and global ops.
• Excellent communication, presentation and executive influencing skills.
• Hands-on leader with portfolio/program management and execution bias.
• Fluent and professional English—verbal and written.
• Experience in high-growth environments with large-scale ramp-ups (500+ to 1000 resources).

Responsibilities

• Lead the portfolio of transformation programs for multi-region delivery centers at scale.
• Establish stakeholder governance including SteerCos and reviews to show ROI.
• Develop the GDC Playbook with operating model, governance, KPIs, knowledge management, and workforce planning.
• Establish onboarding playbooks, transition processes for growth to 10,000+ resources.
• Other duties as assigned.

Skills

Executive presence

Portfolio management

Program management

Stakeholder management

Change management

Education

Bachelor's degree in IT or related field; MBA preferred

Job description

Grant Thornton is seeking an Associate Director, Delivery Center Integration to join the team. The role leads the portfolio of transformation programs and drives consistency across global delivery centers, with a focus on scale, governance, and executive collaboration.

Ideal candidates bring 10+ years in IT service delivery, strong program management, and fluent English, with a proven ability to influence senior leadership in large multinational environments.