Global Delivery Center Transformation — Associate Director

Grant Thornton; Tampa (FL); Hybrid; USD 160,000 - 240,000; Full time

Job summary

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to lead the portfolio of transformation programs across GDCs in EMEA, APAC and LATAM, driving consistency and scale to 10,000+ resources.

The ideal candidate brings 10+ years in IT service delivery or global operations, strong executive presence, and proven ability to partner with senior leadership to execute across multi-region delivery centers.

Qualifications

• Bachelor’s degree in IT, Business or related field; MBA preferred.
• 10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven experience of running a portfolio of transformation programs for building, scaling and integrating multi-region delivery centers at scale.
• Strong understanding of onshore/nearshore/offshore delivery model, global delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.

Responsibilities

• Lead the portfolio of transformation programs for driving consistency and standardization across delivery centers at scale including stakeholder and internal communications, Delivery Center portal, DC Collateral – Playbooks, Presentations, case studies, and brand consistency across delivery centers.
• Support build of delivery center strategy, stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate progress against the program portfolio with the ROI.
• Develop Delivery Center Playbooks outlining how to engage across delivery centers and best practices of working with delivery centers.
• Build customer success stories and testimonials across delivery centers and help accelerate adoption and engagement across delivery center.
• Establish repeatable onboarding playbooks, processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
• Other duties as assigned.

Skills

Executive presence

Portfolio management

Stakeholder management

Global delivery models

Leadership

English proficiency

Multinational collaboration

Growth environment

Education

Bachelor's degree in IT/Business

MBA preferred

Job description

Grant Thornton is seeking an Associate Director, Delivery Center Organization Effectiveness to lead the portfolio of transformation programs across GDCs in EMEA, APAC and LATAM, driving consistency and scale to 10,000+ resources.

The ideal candidate brings 10+ years in IT service delivery or global operations, strong executive presence, and proven ability to partner with senior leadership to execute across multi-region delivery centers.