Global Delivery Center Strategy Leader

Grant Thornton; Southfield (MI); Hybrid; USD 188,000 - 313,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC and LATAM, with a strategic goal of growing the delivery workforce beyond 10,000 resources.

The ideal candidate will build the GDC strategy, service catalog, location planning, onboarding playbooks and governance, drive adoption and program integration across multi‑region centers, and influence senior leadership.

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in building, scaling and integrating global delivery centers across multiple regions.
• Strong understanding of onshore/nearshore/offshore delivery model, delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Hands-on leader with strategic thinking and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Demonstrated ability to work in complex, multinational environments and collaborate effectively with senior leadership.
• Experience in high-growth environments with large‑scale ramp‑ups (500+ - 1000 resources).
• Ability to travel regularly, with international travel requirements.

Responsibilities

• Lead the development the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers.
• Lead portfolio of critical programs to drive build, adoption, standardization and integration across delivery centers.
• Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate strategy and progress against the strategy.
• Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.
• Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.

Skills

Executive presence

Communication

Strategic leadership

Influencing at senior levels

Hands-on leadership

Global delivery

Education

Bachelor's degree in IT, Business or related field

MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC and LATAM, with a strategic goal of growing the delivery workforce beyond 10,000 resources.

The ideal candidate will build the GDC strategy, service catalog, location planning, onboarding playbooks and governance, drive adoption and program integration across multi‑region centers, and influence senior leadership.