Global Delivery Center Strategy Leader

Grant Thornton

Baltimore (MD)

Hybrid

USD 188,000 - 313,000

Full time

13 days ago

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Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the global delivery center ecosystem across EMEA, APAC and LATAM. The role focuses on building the GDC strategy, service catalog and location strategy while guiding large-scale programs for standardization and integration.

The candidate will drive adoption and governance, work with senior leadership, and oversee portfolio execution to scale to 10,000+ resources, with a hands-on leadership style and

Qualifications

Bachelor's degree in IT, Business or related field; MBA preferred.
12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
Proven track record in building, scaling and integrating global delivery centers across multiple regions.

Responsibilities

Lead the development of the overarching multi-year GDC strategy, service catalog across centers, and location strategy.
Drive programs to build, adopt, standardize and integrate delivery centers.
Establish stakeholder governance including SteerCo’s and quarterly reviews to communicate progress.
Develop the GDC Playbook with operating model, governance, KPIs, and workforce planning.
Create onboarding playbooks and transition processes to support growth to 10,000+ resources.

Skills

Executive-level influencing skills

Stakeholder management

Presentation skills

English fluency

Education

Bachelor's degree in IT / Business

MBA preferred

Job description

The candidate will drive adoption and governance, work with senior leadership, and oversee portfolio execution to scale to 10,000+ resources, with a hands-on leadership style and

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