Global Delivery Center Strategy Leader

Grant Thornton

Baltimore (MD)

Hybrid

USD 188,000 - 313,000

Full time

13 days ago
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Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the global delivery center ecosystem across EMEA, APAC and LATAM. The role focuses on building the GDC strategy, service catalog and location strategy while guiding large-scale programs for standardization and integration.

The candidate will drive adoption and governance, work with senior leadership, and oversee portfolio execution to scale to 10,000+ resources, with a hands-on leadership style and

Qualifications

  • Bachelor's degree in IT, Business or related field; MBA preferred.
  • 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
  • Proven track record in building, scaling and integrating global delivery centers across multiple regions.

Responsibilities

  • Lead the development of the overarching multi-year GDC strategy, service catalog across centers, and location strategy.
  • Drive programs to build, adopt, standardize and integrate delivery centers.
  • Establish stakeholder governance including SteerCo’s and quarterly reviews to communicate progress.
  • Develop the GDC Playbook with operating model, governance, KPIs, and workforce planning.
  • Create onboarding playbooks and transition processes to support growth to 10,000+ resources.

Skills

Executive-level influencing skills
Stakeholder management
Presentation skills
English fluency

Education

Bachelor's degree in IT / Business
MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the global delivery center ecosystem across EMEA, APAC and LATAM. The role focuses on building the GDC strategy, service catalog and location strategy while guiding large-scale programs for standardization and integration.

The candidate will drive adoption and governance, work with senior leadership, and oversee portfolio execution to scale to 10,000+ resources, with a hands-on leadership style and

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