Global Delivery Center Strategy & Integration Director

Grant Thornton; Oklahoma City (OK); On-site; USD 188,000 - 313,000; Full time

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center (GDC) ecosystem across EMEA, APAC and LATAM and to establish the GDC strategy, service catalog, and location/work placement guidelines aimed at growing the delivery workforce to 10,000+ resources.

The ideal candidate will bring 12+ years in IT service delivery, a proven ability to scale multi-region delivery centers, strong executive presence, and exceptional communication

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years of IT service delivery, shared services, global operations, or managed services environments.
• Proven track record building, scaling and integrating global delivery centers across multiple regions.
• Strong understanding of onshore/nearshore/offshore delivery model, delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Should be a hands-on leader with strategic thinking and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Demonstrated ability to work in complex, multinational environments and collaborate with senior leadership.
• Experience in high-growth environments with large-scale ramp-ups (500+ - 1000 resources).
• Ability to travel regularly, with international travel requirements.

Responsibilities

• Lead the development the overarching multi-year GDC strategy, strategic priorities and focus areas across delivery centers.
• Lead portfolio of critical programs to drive build, adoption, standardization and integration across delivery centers.
• Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate strategy and progress.
• Develop the GDC Playbook, including operating model, governance, processes, KPIs, knowledge management, and workforce planning.
• Establish repeatable onboarding playbooks, transition processes, and best practices to support growth to 10,000+ delivery resources across delivery centers.
• Other duties as assigned.

Skills

Executive presence

Strategic leadership

Stakeholder management

Global delivery

Communication

Multi-region delivery

Operational excellence

Education

Bachelor's degree in IT or Business

MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center (GDC) ecosystem across EMEA, APAC and LATAM and to establish the GDC strategy, service catalog, and location/work placement guidelines aimed at growing the delivery workforce to 10,000+ resources.

The ideal candidate will bring 12+ years in IT service delivery, a proven ability to scale multi-region delivery centers, strong executive presence, and exceptional communication