Global Delivery Center Strategy Director

Grant Thornton

San Jose (CA)

On-site

USD 188,000 - 313,000

Full time

13 days ago
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Benefits offered by this job

Hybrid work model
Global opportunities

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center (GDC) ecosystem across multiple regions. You will set the GDC strategy, define service catalogs, location strategy, and workforce planning toward 10,000+ resources, driving adoption, governance, and program execution.

The ideal candidate brings 12+ years in IT service delivery or global operations, exceptional executive presence, strong communication, and a hands-on leadership

Qualifications

  • Bachelor's degree in IT, Business or related field; MBA preferred.
  • 12+ years in IT service delivery, shared services, global operations, or managed services.
  • Proven track record building, scaling and integrating global delivery centers.
  • Strong understanding of onshore/nearshore/offshore delivery models and multi-tower integration.
  • Exceptional communication, presentation, and executive-level influencing skills.
  • Hands-on leader with strategic thinking and execution bias.
  • Fluent and professional English—verbal and written.

Responsibilities

  • Lead multi-year GDC strategy, service catalog, and location strategy across centers.
  • Oversee portfolio of programs to drive adoption, standardization, and integration.
  • Establish governance including SteerCo's and reviews to communicate strategy.
  • Develop the GDC Playbook with operating model, KPIs, knowledge management and workforce planning.
  • Create repeatable onboarding playbooks and transition processes to support growth.

Skills

Executive presence
Communication
Leadership
English fluency
Strategic thinking
Execution bias
Stakeholder management
Travel willingness

Education

Bachelor's degree in IT/Business
MBA (preferred)

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center (GDC) ecosystem across multiple regions. You will set the GDC strategy, define service catalogs, location strategy, and workforce planning toward 10,000+ resources, driving adoption, governance, and program execution.

The ideal candidate brings 12+ years in IT service delivery or global operations, exceptional executive presence, strong communication, and a hands-on leadership

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