Global Delivery Center Strategy Director

Grant Thornton; San Jose (CA); On-site; USD 188,000 - 313,000; Full time

Benefits offered by this job

Hybrid work model

Global opportunities

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center (GDC) ecosystem across multiple regions. You will set the GDC strategy, define service catalogs, location strategy, and workforce planning toward 10,000+ resources, driving adoption, governance, and program execution.

The ideal candidate brings 12+ years in IT service delivery or global operations, exceptional executive presence, strong communication, and a hands-on leadership

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years in IT service delivery, shared services, global operations, or managed services.
• Proven track record building, scaling and integrating global delivery centers.
• Strong understanding of onshore/nearshore/offshore delivery models and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Hands-on leader with strategic thinking and execution bias.
• Fluent and professional English—verbal and written.

Responsibilities

• Lead multi-year GDC strategy, service catalog, and location strategy across centers.
• Oversee portfolio of programs to drive adoption, standardization, and integration.
• Establish governance including SteerCo's and reviews to communicate strategy.
• Develop the GDC Playbook with operating model, KPIs, knowledge management and workforce planning.
• Create repeatable onboarding playbooks and transition processes to support growth.

Skills

Executive presence

Communication

Leadership

English fluency

Strategic thinking

Execution bias

Stakeholder management

Travel willingness

Education

Bachelor's degree in IT/Business

MBA (preferred)

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center (GDC) ecosystem across multiple regions. You will set the GDC strategy, define service catalogs, location strategy, and workforce planning toward 10,000+ resources, driving adoption, governance, and program execution.

The ideal candidate brings 12+ years in IT service delivery or global operations, exceptional executive presence, strong communication, and a hands-on leadership