Senior Director, Global Delivery Center Strategy

Grant Thornton; Jacksonville (FL); Hybrid; USD 188,000 - 313,000; Full time

Benefits offered by this job

Hybrid work model

In-office 3 days/week

Job summary

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role will set the GDC strategy, service catalog, location strategy and work placement guidelines to scale to 10,000+ resources.

The ideal candidate has 12+ years in IT delivery, proven cross-region delivery experience, and exceptional executive communication skills.

Qualifications

• Bachelor's degree in IT, Business or another related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in building, scaling and integrating global delivery centers across multiple regions.
• Strong understanding of onshore/nearshore/offshore delivery model, delivery center operations, global service delivery, and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.
• Hands-on leader with strategic thinking and a strong bias towards execution.
• Fluent and professional English—verbal and written.
• Ability to travel regularly with international travel requirements.

Responsibilities

• Lead development of the overarching multi-year GDC strategy, service catalog, location strategy, and work placement guidelines to grow the delivery workforce.
• Lead portfolio of programs to drive build, adoption, standardization and integration across delivery centers.
• Establish and drive stakeholder management and governance including SteerCo’s, monthly/quarterly reviews.
• Develop the GDC Playbook with operating model, governance, processes, KPIs, knowledge management and workforce planning.
• Establish onboarding playbooks, transition processes and best practices to support growth to 10,000+ resources.

Skills

Executive presence

Stakeholder management

Leadership

Communication skills

Global delivery

Strategic thinking

Travel willingness

English fluent

Education

Bachelor's degree in IT/Business

MBA preferred

Job description

Grant Thornton is seeking a Senior Director, Delivery Center Strategy & Integration to lead the Global Delivery Center ecosystem across EMEA, APAC, and LATAM. This role will set the GDC strategy, service catalog, location strategy and work placement guidelines to scale to 10,000+ resources.

The ideal candidate has 12+ years in IT delivery, proven cross-region delivery experience, and exceptional executive communication skills.