Global Delivery Center Strategy & Integration Director

Grant Thornton; Minneapolis (MN); Hybrid; USD 188,000 - 313,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Grant Thornton seeks a Senior Director, Delivery Center Strategy & Integration to lead, scale and optimize its Global Delivery Center ecosystem across regions. This role defines strategy, service catalog, location strategy and workforce planning to drive growth beyond 10,000 resources.

Ideal candidate has deep IT services experience, executive presence and a proven track record in multi-region delivery center integration, with the ability to influence senior leadership and drive execution across

Qualifications

• Bachelor's degree in IT, Business or related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Proven track record in building, scaling and integrating global delivery centers across multiple regions.
• Strong understanding of onshore/nearshore/offshore delivery model and multi-tower integration.
• Exceptional communication, presentation, and executive-level influencing skills.

Responsibilities

• Lead the development of the multi-year GDC strategy and service catalog across delivery centers.
• Drive programs to enable adoption, standardization and integration across centers.
• Establish stakeholder governance with SteerCo’s and reviews to communicate progress.
• Develop the GDC Playbook with operating model, KPIs and workforce planning.
• Establish onboarding playbooks and transition processes to scale to 10,000+ resources.

Skills

Executive presence

Stakeholder management

Communication skills

Travel readiness

Cross‑regional collaboration

Education

Bachelor's degree in IT/related field

MBA preferred

Job description

Grant Thornton seeks a Senior Director, Delivery Center Strategy & Integration to lead, scale and optimize its Global Delivery Center ecosystem across regions. This role defines strategy, service catalog, location strategy and workforce planning to drive growth beyond 10,000 resources.

Ideal candidate has deep IT services experience, executive presence and a proven track record in multi-region delivery center integration, with the ability to influence senior leadership and drive execution across