Global Delivery Center Ops & Performance Leader

Grant Thornton; Columbia (SC); On-site; USD 187,000 - 313,000; Full time

Job summary

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee the Global Delivery Center (GDC) ecosystem across multiple regions. You will manage operations, budgets, forecasts, KPIs and performance analytics to optimize a growing delivery workforce of 10,000+ resources.

The ideal candidate has extensive IT services experience, strong executive presence, and a proven ability to collaborate with senior leadership across the enterprise.

Qualifications

• 12+ years of IT service delivery, shared services, or global operations experience.
• Proven track record influencing senior leadership and driving performance.
• Experience building and scaling global delivery centers across regions.

Responsibilities

• Oversee operations and performance management across global delivery centers.
• Lead budgets, forecasts, KPI dashboards, and cost optimization initiatives.
• Develop and implement the GDC Operations Playbook and governance structures.

Skills

Strategic leadership

Executive influence

Cross-functional collaboration

Education

MBA

Bachelor’s degree in IT/Business

Job description

Grant Thornton is seeking a Senior Director of Delivery Center Operations and Performance Management to oversee the Global Delivery Center (GDC) ecosystem across multiple regions. You will manage operations, budgets, forecasts, KPIs and performance analytics to optimize a growing delivery workforce of 10,000+ resources.

The ideal candidate has extensive IT services experience, strong executive presence, and a proven ability to collaborate with senior leadership across the enterprise.