Global Delivery Center Operations & Performance Leader

Grant Thornton International Ltd; Dallas (TX); On-site; USD 187,000 - 313,000; Full time

Job summary

Grant Thornton International Ltd is seeking a Senior Director of Delivery Center Operations and Performance Management to steer the Global Delivery Center ecosystem across multiple regions. The role focuses on budgeting, analytics, KPI management, and forecasting with a goal to scale to 10,000+ resources.

The ideal candidate has 12+ years in IT services or managed services, strong leadership, and proven experience in global delivery center operations.

Qualifications

• Bachelor’s degree in IT, Business or another related field; MBA preferred.
• 12+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Fluent and professional English—verbal and written; strong executive presence and communication skills.

Responsibilities

• Lead the development the Operations Hub supporting operations and performance management across delivery centers.
• Manage operational metrics with financial outcomes, budget planning, cost optimization, and integration targets across delivery centers.
• Lead annual operating plans, recurring forecasts, and monthly business performance reviews for delivery centers.
• Work closely with finance to develop and manage annual budgets, operational forecasts, and expenses for the offshore center to maximize cost efficiency.
• Establish and drive stakeholder management and governance including SteerCo’s, monthly quarterly reviews to effectively communicate strategy and progress against the strategy.
• Develop theGDC Operations Playbook, including operating model, contract management, invoice management, KPIs, knowledge management, and workforce planning.
• Other duties as assigned.

Skills

Executive presence

Communication

Strategic thinking

Execution

Leadership

Influencing

Education

Bachelor’s degree

MBA

Job description

Grant Thornton International Ltd is seeking a Senior Director of Delivery Center Operations and Performance Management to steer the Global Delivery Center ecosystem across multiple regions. The role focuses on budgeting, analytics, KPI management, and forecasting with a goal to scale to 10,000+ resources.

The ideal candidate has 12+ years in IT services or managed services, strong leadership, and proven experience in global delivery center operations.