Global Data Center Ops Manager | On-Call & Travel

Amazon Inc.; New Carlisle (IN); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. is seeking a Data Center Operations Manager to lead a team responsible for cloud infrastructure across global data center operations.

You will drive strategy, mentor staff, sponsor projects, and propose technical solutions while coordinating hardware and network diagnostics and on-call rotation. The role involves managing day-to-day operations, KPI tracking, process improvements, and large-scale outage handling.

Qualifications

• 4+ years of Information Technology (IT) experience or a Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the work-flows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on-call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

IT experience

On-call support

Education

Bachelor's degree in CS/Engineering/Math

Tools

System management tools

Job description

Amazon Data Services, Inc. is seeking a Data Center Operations Manager to lead a team responsible for cloud infrastructure across global data center operations.

You will drive strategy, mentor staff, sponsor projects, and propose technical solutions while coordinating hardware and network diagnostics and on-call rotation. The role involves managing day-to-day operations, KPI tracking, process improvements, and large-scale outage handling.