Data Center Operations Manager — 24/7 On-Call

Amazon Web Services (AWS); Boardman (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a diverse data center operations team. The role involves mentoring staff, sponsor projects, and proposing technical solutions while guiding hardware and network diagnostics and on-call rotations.

The position requires 4+ years IT or a related degree, 2+ years of people management, and travel as needed to multiple data center locations. A strong emphasis on safety, security, and process improvement is expected.

Qualifications

• 4+ years IT experience or equivalent degree.
• 2+ years of people management experience.
• 2+ years of operations/on-call support in data centers.
• Strong hardware troubleshooting/repair knowledge.
• Experience with technical writing.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians.
• Manage performance of diverse data center teams across locations.
• Recruit and train data technicians to ensure staffing.
• Ensure 24/7 operations and queue management across sites.
• Lead large-scale outage responses as call leader.
• Develop career paths and improve workflows.

Skills

People management

Leadership

Communication

Technical writing

Education

Bachelor's degree in CS/Engineering/Math

AWS/CCNA/Network+ certification

Tools

Hardware troubleshooting

Data center operations tools

Client/server environments

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a diverse data center operations team. The role involves mentoring staff, sponsor projects, and proposing technical solutions while guiding hardware and network diagnostics and on-call rotations.

The position requires 4+ years IT or a related degree, 2+ years of people management, and travel as needed to multiple data center locations. A strong emphasis on safety, security, and process improvement is expected.