Global Data Center Ops Lead (On-Call)

Amazon; New Albany (OH); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Data Services, Inc. seeks a technology manager to lead a data center operations team responsible for cloud infrastructure across locations. You will mentor staff, sponsor projects, and propose technical solutions while managing on-call duties and incident response.

You will develop career paths, recruit and train technicians, optimize workflows, and drive KPI achievement, safety, and service quality for global data centers.

Qualifications

• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.
• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of people management experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in internal tools.

Skills

People management

Technical leadership

Data center operations

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Hardware diagnostics tools

Job description

Amazon Data Services, Inc. seeks a technology manager to lead a data center operations team responsible for cloud infrastructure across locations. You will mentor staff, sponsor projects, and propose technical solutions while managing on-call duties and incident response.

You will develop career paths, recruit and train technicians, optimize workflows, and drive KPI achievement, safety, and service quality for global data centers.