Global Data Center Operations Lead (On-Call)

Amazon Inc.; Covington (GA); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

RSUs

Job summary

Amazon Data Services, Inc. is seeking a technology manager to lead a diverse data center operations team responsible for hardware, network diagnostics, repair, and on-call coverage.

The role involves mentoring staff, defining career paths, and coordinating across locations to meet SLAs and KPI targets. You will travel between facilities as needed, participate in on-call rotations, and sponsor critical projects while developing scalable processes to improve reliability and customer experience.

Qualifications

• 4+ years IT experience or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Fast learn or act as the subject matter expert across all aspects in data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.
• Manage and improve the workflows and through-put for data centers operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs.
• Maintain the on‑call schedule coordinating absence and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

Skills

People management

Leadership

Travel willingness

Education

Bachelor's degree in CS/Engineering/Math

A+/Net+/Sec+/CCNA certification

Tools

System management tools

Client/Server environments

Job description

Amazon Data Services, Inc. is seeking a technology manager to lead a diverse data center operations team responsible for hardware, network diagnostics, repair, and on-call coverage.

The role involves mentoring staff, defining career paths, and coordinating across locations to meet SLAs and KPI targets. You will travel between facilities as needed, participate in on-call rotations, and sponsor critical projects while developing scalable processes to improve reliability and customer experience.