Global Data Center Operations Leader

Amazon Inc.; Umatilla (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Inc. is seeking a technology manager to lead a team responsible for cloud infrastructure in global data center operations. You will drive strategies, mentor staff at all levels, sponsor projects, and propose technical solutions while overseeing hardware and network diagnostics and on-site repairs.

The role includes participation in an on-call rotation. You will join a diverse team of engineers and operations professionals, collaborate across AWS to uphold safety and security, maintain

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• 2+ years of people management experience

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Developing Career Paths for the employees and making updates in our internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Inspire and guide improvement in team process, technology innovation and automation
• Manage Large Scale Events (outages) and act as the call leader
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience

Skills

IT experience

On-call support

People management

Hardware troubleshooting

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

A+

Network+

CCNA

LPIC

Linux+

AWS Certification

Job description

Amazon Inc. is seeking a technology manager to lead a team responsible for cloud infrastructure in global data center operations. You will drive strategies, mentor staff at all levels, sponsor projects, and propose technical solutions while overseeing hardware and network diagnostics and on-site repairs.

The role includes participation in an on-call rotation. You will join a diverse team of engineers and operations professionals, collaborate across AWS to uphold safety and security, maintain