Global Data Center Operations Lead

Amazon Inc.; Boardman (OR); On-site; USD 78,000 - 137,000; Full time

Job summary

Amazon Inc. in the United States seeks an experienced technology manager to lead a data center operations team, overseeing hardware, network diagnostics and incident response. The role involves travel between facilities, mentoring staff at all levels and driving strategic improvements.

You will manage on-call rotations, develop career paths, and sponsor technical solutions while ensuring safety, security and cost efficiency across global data centers.

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience
• 2+ years of people management experience
• 2+ years of computer hardware experience, including troubleshooting and repairing experience
• Experience in technical writing in a relevant field
• Certification in an applicable field like A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or similar

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
• Recruit and train data technicians to ensure appropriate staffing levels
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
• Manage Large Scale Events (outages) and act as the call leader
• Be the on-call rotation lead

Skills

People management

Data center operations

On-call coordination

Education

Bachelor's degree in computer science, engineering, mathematics or equivalent

Tools

System management tools

Client/server environments

Job description

Amazon Inc. in the United States seeks an experienced technology manager to lead a data center operations team, overseeing hardware, network diagnostics and incident response. The role involves travel between facilities, mentoring staff at all levels and driving strategic improvements.

You will manage on-call rotations, develop career paths, and sponsor technical solutions while ensuring safety, security and cost efficiency across global data centers.