Global Data Center Operations Lead

Amazon.com; Hobart (CA); On-site; USD 78,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking a technology manager to lead a data center operations team responsible for cloud infrastructure across global facilities. The role emphasizes people management, strategic planning, mentoring, and coordinating hardware/network diagnostics with hands-on participation during outages.

You will help drive safety, efficiency, and cost optimization while enabling scalable services. The position involves travel between locations, on-call rotation, and collaboration with engineers,

Qualifications

• 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience.

Responsibilities

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics.
• Inspire and guide improvement in team process, technology innovation and automation.
• Manage Large Scale Events (outages) and act as the call leader.

Skills

IT experience

People management

Operations support

Education

Bachelor's degree in CS/engineering/math

Tools

System management tools

Job description

Amazon is seeking a technology manager to lead a data center operations team responsible for cloud infrastructure across global facilities. The role emphasizes people management, strategic planning, mentoring, and coordinating hardware/network diagnostics with hands-on participation during outages.

You will help drive safety, efficiency, and cost optimization while enabling scalable services. The position involves travel between locations, on-call rotation, and collaboration with engineers,