Global Customs Brokerage & Client Solutions Specialist

FedEx Logistics; Auburn (WA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Logistics is seeking a detail-oriented Customer Service Associate to ensure accurate documentation and timely movement of freight. You will interact with customers, brokers, and internal teams to resolve issues and support account management activities.

A HS diploma or GED and at least 12 months of related experience are required, with strong MS Office skills and knowledge of import/export basics. The role offers a hybrid schedule and a starting pay range reflecting market norms, along

Qualifications

• HS Diploma or GED required.
• 12 months brokerage or transportation experience and/or customer service experience required.
• MS Office, Outlook, Office equipment required.
• Excellent communication skills, verbal and written.
• Organizational skills and problem-solving abilities.
• Ability to handle high volume and time-sensitive work.
• Knowledge of HTS classification and U.S. Customs regulations is a plus.

Responsibilities

• Provide exceptional customer service and resolve issues to ensure timely freight movement.
• Prepare and submit documentation to customs, agents, and clients in accordance with laws and regulations.
• Maintain relationships with brokers and service providers to exceed service requirements.
• Advise customers on payment terms and manage delinquent accounts.
• Perform data input, entry reconciliation, and route cause analysis as directed.
• Coordinate post-entry activities and entry verification for customers.

Skills

Excellent communication

Organizational skills

Inter-personal skills

Problem solving

Ability to work independently

Education

HS Diploma or GED

Tools

MS Office

Outlook

CargoWise

Office equipment

Job description

FedEx Logistics is seeking a detail-oriented Customer Service Associate to ensure accurate documentation and timely movement of freight. You will interact with customers, brokers, and internal teams to resolve issues and support account management activities.

A HS diploma or GED and at least 12 months of related experience are required, with strong MS Office skills and knowledge of import/export basics. The role offers a hybrid schedule and a starting pay range reflecting market norms, along