Customs Brokerage Coordinator (Hybrid) - Customer-Focused

FedEx Logistics; Kimball Township (MI); Hybrid; USD 65,436,000 - 91,610,000; Full time

Job summary

FedEx Logistics is seeking a customer service specialist to support timely freight movement, resolve issues, and coordinate with customers, brokers, and internal teams. A strong focus on accuracy and responsiveness is required.

Qualifications include a HS Diploma or GED and 6 months in brokerage/transportation or customer service. Proficiency with MS Office/Outlook and good communication are essential for success in a hybrid schedule.

Qualifications

• HS Diploma or GED required.
• 6 months of brokerage or transportation experience and/or customer service experience preferred.
• Excellent communication skills, verbal and written.
• Organizational skills.
• Knowledge in HTS classification & familiar with the harmonized tariff system.
• Knowledge of U.S. Customs regulations & other federal regulations and requirements.

Responsibilities

• Provide impeccable customer service and resolve issues to ensure timely freight movement.
• Prepare, analyze, and submit documentation to U.S. Customs, agents, and clients.
• Maintain relationships with brokers, T&B, and service providers to exceed customer requirements.
• Resolve banking and letter of credit problems; advise on payment terms.
• Input data correctly into computer systems and perform route cause analyses as needed.
• Coordinate post-entry activities and entry verification; access client systems as necessary.
• Produce operational trend reports and keep partners apprised of exception processes.

Skills

Communication skills

Problem solving

Organizational skills

Interpersonal skills

Time management

Independent work

Education

HS Diploma or GED

Tools

MS Office

Outlook

Office equipment

Job description

FedEx Logistics is seeking a customer service specialist to support timely freight movement, resolve issues, and coordinate with customers, brokers, and internal teams. A strong focus on accuracy and responsiveness is required.

Qualifications include a HS Diploma or GED and 6 months in brokerage/transportation or customer service. Proficiency with MS Office/Outlook and good communication are essential for success in a hybrid schedule.