Global Customer Support Specialist

Inside Edge Talent; Melville (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading dental products provider is seeking a Customer Service Representative to deliver exceptional support to dealers, distributors, sales reps, and end-users. This role involves managing inquiries, processing orders, and collaborating with sales teams. Candidates should have 2 years of experience in a call center, strong English communication skills, and familiarity with web-based tools. The position requires attention to detail and the ability to multitask in a high-pressure environment.

Qualifications

• 2 years in a call center environment.
• Experience in freight/logistics.
• Ability to handle different personalities and work in high-pressure environments.

Responsibilities

• Manage customer inquiries including product info, orders, returns, pricing, and status updates.
• Support domestic and international customers, coordinate consignment, and assist with international freight.
• Collaborate with the sales team and provide product and promotional information.
• Ensure timely order processing, address stock issues, and assist other departments as needed.

Skills

Attention to detail

Multitasking

Adherence to schedules

Strong English communication skills

Education

High School Diploma or equivalent

Tools

Salesforce

MS Office

ERP

Job description

A leading dental products provider is seeking a Customer Service Representative to deliver exceptional support to dealers, distributors, sales reps, and end-users. This role involves managing inquiries, processing orders, and collaborating with sales teams. Candidates should have 2 years of experience in a call center, strong English communication skills, and familiarity with web-based tools. The position requires attention to detail and the ability to multitask in a high-pressure environment.