Dental Customer Success & Portal Support Specialist

Spectrum Killian Dental Lab Alliance; Los Angeles (CA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Competitive pay

Comprehensive medical, dental, and vision insurance

401(k) plan with employer match

Job summary

A leading dental solutions provider in Los Angeles is looking for a Customer Service Success Specialist to support dental offices through excellent communication and organizational skills. The role involves managing client interactions, supporting workflows, and handling inquiries efficiently. Ideal candidates should have customer service experience and strong problem-solving abilities. The position offers a competitive hourly rate of $21-$25, along with opportunities for career growth and a commitment to an inclusive work environment.

Qualifications

• Prior professional experience in a customer service or client-facing role required.
• Strong communication and interpersonal skills are a must.
• High attention to detail and a commitment to accuracy.

Responsibilities

• Provide professional inbound and outbound phone coverage to dental clients.
• Support in-lab case workflows and ensure accurate processing.
• Monitor, respond to, and resolve support tickets and live chat inquiries.

Skills

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Problem-solving skills

Tools

HubSpot

CRM platforms

Job description

A leading dental solutions provider in Los Angeles is looking for a Customer Service Success Specialist to support dental offices through excellent communication and organizational skills. The role involves managing client interactions, supporting workflows, and handling inquiries efficiently. Ideal candidates should have customer service experience and strong problem-solving abilities. The position offers a competitive hourly rate of $21-$25, along with opportunities for career growth and a commitment to an inclusive work environment.