Dental Customer Support Specialist – Global Orders

Air Techniques

Melville (NY)

In loco

USD 42.000 - 54.000

Tempo pieno

15 ore fa

Candidati tra i primi

Generatore di candidature

Trasforma questo annuncio in un colloquio — un curriculum e una lettera di presentazione creati in base a ciò questo datore di lavoro sta cercando.

Supera i filtri ATS

Descrizione del lavoro

Air Techniques, Inc. in Melville, NY, seeks a Customer Service Representative to support dealers, distributors, sales reps and end-users. You will handle inquiries, assist with product selection, price quotes, and order statuses, and coordinate domestic and international shipments.

The role requires 2 years in a call center, strong English communication, and familiarity with ERP/Salesforce/Excel tools. On-site position with occasional overtime or weekends; prior dental industry experience is a

Competenze

2 years prior call center environment experience.
Proficient in English for professional environment, both verbal and written.
Freight and logistics experience a plus.
Dental industry or similar customer support experience a plus and experience using web-based service and/or e-Commerce tools (i.e., ERP program for order processing, Salesforce, Word, or MS Excel)

Mansioni

Manage all aspects of customer inquiries and requests to include product selection, sample and catalog requests, non-stock items, basic returns, price quotes, special pricing, and status of orders.
Handle requests for domestic and international customers.
Work closely with our sales team.
Consignment coordination
Assist in organizing freight requirements for international shipments.
Provide information regarding products and promotional opportunities to customers.
Communicate with clients via phone and email using proper phone and email etiquette.
Maintains established performance levels set by company.
Builds rapport and trust with clients to maximize customer loyalty.