Dental Product Support Specialist I

A-dec, Inc. (USA); Newberg (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

A-dec, Inc. (USA) seeks a Product Support Representative I to support domestic customer service and sales teams, focusing on past and present products.

You will troubleshoot, analyze, and resolve inquiries, providing technical support across core equipment and dental furniture. Role emphasizes delivering exceptional customer experiences, with emphasis on listening to customer needs, timely follow-up, and adherence to company policies.

Qualifications

• 1–3 years of recent customer service experience.
• Experience handling customer inquiries through multiple channels.
• Technical and mechanical troubleshooting preferred.
• Experience with product configurations and root cause analysis.

Responsibilities

• Provide exceptional customer experiences in every interaction.
• Troubleshoot and resolve customer inquiries promptly and accurately.
• Offer technical support for past, present, and related products.
• Assist with quotes, orders, product configuration, and policy explanations.

Skills

Customer service

Time management

Problem solving

Communication

Team player

Education

General education

Tools

Microsoft Office

ERP systems

CRM systems

Job description

A-dec, Inc. (USA) seeks a Product Support Representative I to support domestic customer service and sales teams, focusing on past and present products.

You will troubleshoot, analyze, and resolve inquiries, providing technical support across core equipment and dental furniture. Role emphasizes delivering exceptional customer experiences, with emphasis on listening to customer needs, timely follow-up, and adherence to company policies.