Customer Service Representative

Inside Edge Talent; Melville (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading dental products provider is seeking a Customer Service Representative to deliver exceptional support to dealers, distributors, sales reps, and end-users. This role involves managing inquiries, processing orders, and collaborating with sales teams. Candidates should have 2 years of experience in a call center, strong English communication skills, and familiarity with web-based tools. The position requires attention to detail and the ability to multitask in a high-pressure environment.

Qualifications

• 2 years in a call center environment.
• Experience in freight/logistics.
• Ability to handle different personalities and work in high-pressure environments.

Responsibilities

• Manage customer inquiries including product info, orders, returns, pricing, and status updates.
• Support domestic and international customers, coordinate consignment, and assist with international freight.
• Collaborate with the sales team and provide product and promotional information.
• Ensure timely order processing, address stock issues, and assist other departments as needed.

Skills

Attention to detail

Multitasking

Adherence to schedules

Strong English communication skills

Education

High School Diploma or equivalent

Tools

Salesforce

MS Office

ERP

Job description

About the job Customer Service Representative

Customer Service Representative

Position Overview:The Customer Service Representative is vital in delivering exceptional support to our customers, including dealers, distributors, sales reps, and end-users, enhancing our reputation as a leading provider of dental products.

Key Responsibilities:

• Manage customer inquiries including product info, orders, returns, pricing, and status updates.
• Support domestic and international customers, coordinate consignment, and assist with international freight.
• Collaborate with the sales team and provide product and promotional information.
• Communicate professionally via phone and email, maintaining high performance and customer loyalty.
• Ensure timely order processing, address stock issues, and assist other departments as needed.
• On-site position with occasional overtime or weekends.

Requirements:

• 2 years in a call center environment.
• Strong English communication skills (verbal and written).
• Experience in freight/logistics
• Familiarity with web-based tools (e.g., ERP, Salesforce, MS Office).
• Ability to handle different personalities and work in high-pressure environments.
• High School Diploma or equivalent.

Skills:

• Attention to detail, multitasking, and adherence to schedules.
• Professional attitude and exceptional follow-up skills.