Dental Tech Support Specialist - Fast, Expert Help

Carestream Dental Inc.; Northern (KY); On-site; USD 46,000 - 48,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) Employer Match

Paid Time Off

Annual performance bonus

Job summary

Carestream Dental Inc. is seeking a Technical Support Specialist to provide technical guidance and application support to dental offices, field personnel, dealers and third parties.

This role requires diagnosing and resolving issues using knowledge systems to restore customer operations. Responsibilities include problem analysis, CRM documentation, escalation when needed, and contributing to knowledge base and training materials.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and handle competing priorities.
• Experience with operating systems and MS applications is preferred.

Responsibilities

• Answer technical support questions and provide application support.
• Diagnose issues and provide expert solutions to complex customer problems.
• Record customer interactions in the CRM and escalate as needed.
• Document issues and resolutions for knowledge base and training.

Skills

Communication skills

Independent work

Organization

Time management

Education

High School Diploma or equivalent

College Degree or equivalent experience

Tools

Microsoft Windows

MS Office

Job description

Carestream Dental Inc. is seeking a Technical Support Specialist to provide technical guidance and application support to dental offices, field personnel, dealers and third parties.

This role requires diagnosing and resolving issues using knowledge systems to restore customer operations. Responsibilities include problem analysis, CRM documentation, escalation when needed, and contributing to knowledge base and training materials.